Sometimes, people click that option accidentally. That's why we make it easy to "hide" Folio from accounts you don't want to use it on. We know you use many email accounts, and don't want Folio on all of them. If Folio is still not showing up after reinstalling, try resetting Folio's settings, in case it was accidentally "hidden". Refresh and open Gmail - does Folio load then? The extension could be hidden on Chrome Go to and log out if you are signed in, then log back in again. Have you signed in and out of your account recently?Ĭlose all other email windows and Folio screens. All of your account information will be there once you've added it back. It's easy to fix: just head over to the Google Chrome Webstore and install the extension. If you still don't see Folio listed there, the extension hasn't been installed on that computer. If you are using Chrome, and you're not seeing the Folio icon on that bar (as per the screenshot above), click on the puzzle piece icon. Much like a phone app, Folio needs to be installed on each computer you wish to use it on, and can only be used while viewing Gmail on the Chrome Browser. Is Folio installed on the computer you're using? You likely have your Folio profile email address set to display your new email address.Has Folio disappeared from Gmail, or is our sidebar not loading? There are a few things you can quickly check. If you'd like us to move them to your new account, send us the email address of where they currently are and the new account you want them moved to.Ĭommon situations Unable to create a Folio account for your new email address or you get a message that the address is already in use? Templates, service providers, and resources are not automatically moved.If you're part of a Team or Business plan, please have the primary subscriber email us at We may need to complete some changes from our end.All of your new Smart Folders and timelines should be created from your new account.Do not delete your Smart Folders/timelines if you want to continue managing them.Do not delete the account that was originally subscribed to Folio until you have successfully moved your subscription or archived your timelines.(This feature is only available to Real Estate customers.) Learn more about sharing timelines with others or yourself here. If you have timelines you want to continue managing with your new account, just share them with edit permissions.The ownership of Folio transactions cannot be transferred to your new account.Folio will provide a 45-day grace period to your former account to keep your existing timelines active and help during your transition period.You will see a confirmation message at the top of the page.Enter the email address of the Folio-connected account you want to move your subscription to.Find the Subscription Transfer section.Go to the Account tab at (from your currently subscribed account):.How to move your subscription Prepare your new accountįirst, make sure your new email account is connected to Folio. However, you can move your paid subscription status if you changed emails or need to move to another email account. This article is for users of Folio Pro (including team plans).Įach Folio account only supports a connection to a single email inbox.
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